Privacy Policy

Last Updated: September 2, 2026

Introduction

This Privacy Policy describes how lotus-works collects, uses, and protects your personal information when you use our website or book our historical tour experiences.

Information We Collect

Information You Provide

When you book an experience through our website, we collect:

• Full name
• Email address
• Booking preferences and special requirements
• Number of participants
• Preferred tour dates

Information Automatically Collected

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Pages visited and time spent on each page
• Referring website
• Device information

How We Use Your Information

We use collected information for the following purposes:

• Processing and confirming tour bookings
• Communicating with you about your reservation
• Providing preparation materials and tour information
• Improving our website and services
• Sending relevant information about our experiences (only if you opt in)
• Complying with legal obligations

Legal Basis for Processing (GDPR)

We process your personal data based on:

• Contract fulfillment: Processing booking requests and providing tour services
• Legitimate interests: Improving our services and website functionality
• Consent: Marketing communications (where applicable)
• Legal obligations: Compliance with Australian and international law

Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Tour guides: To facilitate your booked experience
• Service providers: Email service providers, booking systems, and website hosting
• Legal authorities: When required by law or to protect our rights

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, typically:

• Booking information: 7 years (for financial and legal compliance)
• Marketing communications: Until you opt out or request deletion
• Website analytics: 26 months

Your Rights

Under Australian Privacy Principles and GDPR (where applicable), you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Object to processing
• Data portability
• Withdraw consent for marketing communications

To exercise these rights, contact us at info@lotus-works.com

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about our cookie practices, please see our Cookies Policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Your information may be transferred to and processed in countries outside Australia. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our website after changes constitutes acceptance of the updated policy.

Contact Us

For questions about this Privacy Policy or our data practices, contact:

lotus-works
Level 14, Collins Tower
420 Collins Street
Melbourne VIC 3000
Australia
Email: info@lotus-works.com